48 Support questions or comments

• 
  1 week ago
  KrazyJ Purchased

  Any update coming soon ?

• 
  1 week ago
  eduardofiorini

  Hello, do you have an estimate of when the Telegram and Blog modules will be released?

• 
  2 weeks ago
  ceaslo

  Hello, will you add? deepseek Also can we change the font in the web chat please? We make it different and a little bit consistent because it is not clear enough and also not consistent with the large writing.

• 
  1 month ago
  KrazyJ Purchased

  Guys update ?
• 
  1 month ago
  DannsScripts Author

  Hello @KrazyJ
  There was actually an update on Feb 3, You can find version details on the product page.
  Regards!
• 
  1 month ago
  KrazyJ Purchased

  It says "queued" was that published ? Also can you please add more features.
  Thanks
• 
  1 month ago
  DannsScripts Author

  The update has already been released, and the status is now "current."
  
  What additional features would you like to see added?

• 
  2 months ago
  ketnoi24 Purchased

  I really negatively evaluate how to update this instruction, because it is very complicated.
  Each update is losing all files in the database such as logos, and related images
• 
  2 months ago
  DannsScripts Author

  Hello @kentoi24,
  
  The upgrade instructions are designed to ensure that no data, including image files and databases, is lost. It's important to follow them carefully during the update; otherwise, the upgrade may not be successful.
  
  We're also working on a simpler upgrade process.
  
  Thanks.

• 
  2 months ago
  muhammadiwa Purchased

  make each update in module form. so that when there is a new update, I just have to install the updated module. If this is the case, every time there is a new update, I have to reinstall it and reset the server. takes too much time. Make each updated version into a module so just upload the latest version in the module menu to make it simpler and more practical
• 
  2 months ago
  DannsScripts Author

  Thanks for your suggestion, we'll have that in mind for the next updates.

• 
  2 months ago
  eduardofiorini

  Congratulations! I really liked it, I will buy it soon.
  
  Some suggestions:
  
  - Webhook to trigger Captured data.
  - ApiRest to fetch Captured data.
  - Integration with Instagram Direct.
  - Integration with Mercado Pago (Largest Gateway in Latin America).
  
  Some questions before purchasing:
  
  - What is the difference between a model and a assistant?
  On the platform, both can be trained and added to a Widget.
  - How do Datasets work and where are they implemented or consumed?
  - Do you have documentation or video on using the tool and all modules?
  - How does AI direct service to a human agent on the platform?
  - How are captures made and triggered and how do "handed off messages" work?
  - Would Feedback Collection be possible as a KPI at the end of the service?
• 
  2 months ago
  DannsScripts Author

  Hello @eduardofiorini,
  
  Thank you for your suggestions—we’ll definitely take them into consideration.
  
  Regarding your questions:
  
  1. Difference between Models and Assistants: AI models are simpler and provide faster responses, but they do not have memory. On the other hand, assistants can engage in more human-like conversations since they have access to memory and conversation history, allowing them to deliver more accurate responses.
  
  2. Documentation: You can find a detailed guide here: https://aidex-docs.adnane.tech/
  
  3. Human Agent Handoff: Whenever a user requests to speak with a human agent, the AI sends a notification email. The agent can then follow the provided link to join and take over the conversation.
  
  4. Function Triggers in Conversations: The AI can trigger specific functions when needed. For example, if a user expresses interest in a feature that is not yet available, the AI captures this as a suggestion. Similarly, it can collect user feedback, handle newsletter subscriptions, and process other relevant data.
  
  5. Feedback Collection Feature: Could you please clarify your suggestion regarding feedback collection? We’d love to understand it better.

• 
  2 months ago
  eduardofiorini

  Hello Does AiDex use Retrieval-Augmented Generation (RAG) to store information about my business and be able to help AI perform specific tasks and topics for my company?
• 
  2 months ago
  DannsScripts Author

  Hello @eduardofiorini
  Yes, it does. AiDex uses OpenAI technologies to deliver high quality answers about the taught subject.

• 
  2 months ago
  cedric2024

  1) and what are the new features of the update?
  2) why depend on open ai we can use other models like deepssek right?
  3) can it integrate with CRMs?
• 
  2 months ago
  DannsScripts Author

  Hello @Cedric,
  
  1. You can check out our changelog under the features section on the product page: https://www.codester.com/items/49709/aidex-ai-powered-customer-support-chatbots.
  
  2. We're planning to adopt a multi-provider approach in future updates. However, for now, we rely solely on OpenAI, as it is the leading AI provider.
  
  3. No, integration with CRMs is not supported.

• 
  2 months ago
  ketnoi24 Purchased

  I also don't know when there is the latest update to download, because it is not notified
• 
  2 months ago
  DannsScripts Author

  Hello @Ketnoi24,
  
  The update is currently in Codester's team review queue and is expected to be released by tomorrow. You can check the "Last update" section on the product's information card to see when a new update is available.
• 
  2 months ago
  ketnoi24 Purchased

  Okay